We at Nature Scent are committed to providing you a friendly, secure and easy shopping experience. Browse over our site and add your selected items to the shopping cart by clicking the “Buy” button. When you feel ready to check out, just click the “Checkout” button and follow the easy instructions that guide you through the checkout process. Click on Submit for the final step in the checkout process in order to send us your orders data. Once your order is processed, you will see a confirmation page supplying you with your order number. In addition, we will send you an e-mail that confirms your order.

When will my package be shipped?

Once your order is approved by our credit card processing company, which can take up to 48 hours, we notify our shipping department to ship your order. You will be notified by email along with the tracking number immediately when your package is sent. You can also view the status of your order online by logging into your account

What Are Your Shipping Policies?

We ship to almost every country you can think of. We offer you a choice between two reliable shipping methods: 1. Registered air mail- via this shipping method your order will be delivered within 10 to 14 business days. For this shipping method customer will be charged 10$ for shipping. 2. Express EMS Shipping, via this shipping method your order will be delivered within 3-7 business days. This method allows the costumer to trace his shipment at any time by offering a tracking number for the order. For this shipping method customer will be charged 18$ for shipping.

Are there any taxes?

We can not be responsible for customs clearance and the customer will have to carry all future expenses and taxes if there will be any, in his country.

What payments method you accept?

At the moment we accept only Visa and Diners credit cards.

What Are Your Security Policies?

Our on-line ordering system uses the latest in Secure Encryption Technology. All personal as well as credit card information is submitted with the highest possible level of security and precautions. Our system also has safeguards in place to protect against credit card fraud. Individuals attempting the fraudulent use of a credit card will be reported.

Why do I have to give you my email address and phone number?

We use your email address in order to send you the order confirmation and tracking information for your order. Your phone number is used only in case of a problem with the shipping. Although such problems rarely happen it is important to enable us to contact you for the sole confirmation of your shipping address and arrange the delivery data with you.

Do you ever sell or give my personal information to anyone else?

Most defiantly and absolutely not!! We will never sell or give any of your private personal information to anyone, EVER!! This is our strictest enforced policy. Your information is completely safe with us.

Can I order over the phone?

We would be happy if you do so. You can find our toll free number on the "Contact" page and our friendly staff is waiting to help.

*SATISFACTION GUARANTEED*
We are committed to the highest level of online customer service. If you have any question or need a special consultation for any of the products we offer, please do not hesitate to contact us. If you have any problem with any of the process with your order, we will do anything it takes to satisfy you as our preferred client.

What is your return policy?

Usually, other cosmetic companies do not accept returns. However, we at Nature Scent want to provide you with the best customer service therefore, we will accept returns that will arrive in our offices within 21 days from the day the transaction was made according to the order records. In order to qualify for a refund, items should be shipped back to our offices in their original package only and in a selling condition (sealed and unopened). Please be sure to enclose a letter that specifies your name, valid contact information, your order number, the exact reason you are unhappy with the product and wish to exchange it. We will review your request and do the best to accommodate you. Our address is:

Nature Scent
4 Gershon St.
Tel Aviv, 61574
Israel